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Operations Supervisor (37641)

 First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada

First Canada, our nation's largest provider of bus passenger transportation, has an opening for 'Operations Supervisor'.  This is a contract position with up to full time hours. Schedule is a 4 day (10 hour per day) work week.  Full COVID-19 vaccination is required for all candidates at our location in Kelowna.

 PURPOSE:

Serves as First supervisor for Drivers, customer response, driver field evaluation and accident first responders and monitors driver and dispatcher performance as well as assists employees with any issues.

 

RESPONSIBILITIES:

  • Communicates job requirements and responsibilities to drivers;
  • Day to day counseling and evaluation reports to local management;
  • Initiates and assists with employee development and discipline process
  • Ensures drivers are performing assigned duties correctly and safely and that they meet all job related specifications;
  • Investigates incidents and accidents including on -the-scene accidents and assist drivers in preparing accident reports, WorkSafe BC reports and any other safety related documentation as required;
  • Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments;
  • Evaluates and monitors driver safety and performance as well as compliance with  legal employment/labor policy matters;
  • Assists with Driver recruitment process;
  • Prepares operational reports/schedules and maintains accurate daily records of operations;
  • May also be required to conduct road checks, routing, training and other relevant tasks as required;
  • Meets with all driver qualifications at location;
  • Drives periodically;
  • Arranges for driver shift coverage for short-notice book offs;
  • Any additional related tasks/duties as assigned.

 

EXPERIENCE, KNOWLEDGE AND REQUIRED SKILLS:

  • BC Class 2 Driver’s License with air brake endorsement
  • 3 years public transit experience
  • High School Diploma
  • Supervisory capability with a diverse workforce;
  • Intermediate proficiency of MS Office products including MS Excel and MS Word and Windows based programs;
  • Excellent written and verbal communication skills;
  • Proficient with basic math skills;
  • Previous transportation knowledge an asset;
  • Ability to multitask and work independently in a fast paced/high energy environment;
  • Exceptional customer service, problem solving, decision making, critical thinking abilities
  • Full COVID-19 vaccination

 

First for a Reason  

Benefits: We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion: Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement: Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training: Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact: Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

 

About First America 

First is the largest passenger transportation company in North America, we provide passenger transport and maintenance services to municipalities, school districts and the general public in the U.S. and Canada. Our 4.8 billion operation is headquartered in Cincinnati, OH and employs more than 96,000 employees at 1,200 locations in 38 states and 7 Canadian provinces.  

 

Apply today and get your career on the road with First Transit

 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all

 

 


 
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Location
38605 - Kelowna
1494 Hardy Street, Kelowna, British Columbia, Canada, V1Y 8H2
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  • Company:
    First Transit Canada
  • Terms and Conditions type:
    Contractor
  • City:
    Kelowna
  • Province:
    British Columbia
  • Category:
    Operations Management & Supervisory
  • Contact Number:
    250-860-8140 ext 607
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